Ask Us Anything

Everything you need to know about our services and how we work. Can’t find answers?. Please visit

support@crystalgreengold.com

What is the process of becoming a member?

A: To become a member, you can contact the person who introduced the business to you and they will guide you through the registration process. Once you have provided the required information, you will need to complete the registration to become a member.

What are the benefits of being a member?

A: As a member, you gain access to exclusive discounts, promotions, and special offers. You can also participate in our rewards program, receive personalized recommendations, and enjoy priority customer support. To explore the complete range of benefits and rewards available, we invite you to refer to our detailed compensation plan. It provides comprehensive information about the specific advantages and incentives you can enjoy as a valued member of our community. Another benefit of becoming a member is gaining access to a dedicated dashboard, where you can manage your account, track your progress, and enjoy various features. Additionally, as a member, you have the opportunity to refer others and earn rewards for successful referrals.

How can I place an order?

A: Ordering is a straightforward process. You have two options to choose from.

Option 1: Online Ordering

Browse our product catalog: Visit our website and explore our featured product. Select the desired item: Choose the product you want to purchase and add it to your online cart. Proceed to checkout: Once you have selected the item, proceed to the checkout process. Review your order: Take a moment to review your order, ensuring the selected item and quantity is correct. Make the payment: Choose a convenient payment method and complete the transaction securely. Shipping: Your order will be processed and shipped to your designated address, ensuring it reaches you in a timely manner.

Option 2: In-person Purchase

Contact the nearest service center: If you prefer a more personalized approach, you can reach out to the nearest service center location. Express your interest: Inform the service representative about the quantity of the product you wish to purchase. Assistance and guidance: The representative will guide you through the available options, provide information, and assist you in making the purchase. Complete the transaction: Once you have selected the desired items, make the payment through the provided payment methods. Collection or delivery: Depending on the service center location, you can either collect your order in person or arrange for delivery to your designated address. Whether you choose to order online or visit a service center location, our goal is to provide you with a seamless and convenient purchasing experience.

What payment methods are accepted?

A: We accept a variety of payment methods, including credit cards, debit cards, online payment platforms, and cryptocurrency (USDT TRC20 only). During the checkout process, you can select the most convenient option for your payment

What is your return policy?

A: We have a hassle-free return policy. If you receive a defective or incorrect product, please contact our customer service within a specified timeframe. We will guide you through the return process and arrange for a replacement or refund as per our policy. See return policy for more detail.

How long does shipping take?

A: Shipping times may vary depending on your location and the chosen shipping method. We strive to process and dispatch orders promptly. Once shipped, you will receive a tracking number to monitor the progress of your delivery

Is international shipping available?

A: Yes, we offer international shipping to anywhere around the world. During the checkout process, you can review the available shipping options for your location.

How can I track my order?

A: Once your order is shipped, we will provide you with a tracking number via email or through your account. You can use this tracking number to monitor the status and location of your package.

Can I cancel or modify my order?

A: We aim to process orders quickly; however, if you need to cancel or modify your order, please contact our customer service as soon as possible. We will assist you in making the necessary changes, depending on the order status

How can I contact customer support?

A: You can reach our customer support team by phone, email, or through the contact form on our website. Our dedicated team is available to assist you with any inquiries, concerns, or support requests you may have.